yuMobile | SIM card Registration

SIM card Registration

A Government directive now requires that ALL cellular phone numbers MUST be registered. This includes lines belonging to children under the age of 18 and SIM cards used in yuMobile modems or any other data devices such as iPads, iPhones and Tablets.
There is a need for every subscriber to register their SIM cards. SIM card registration is important as it will help reduce SIM related crimes which include hate messages, kidnappings, fraud in mobile money and many others.

We have simplified to process for you;

To check the status of your registration dial *444#
To change/edit your SIM registration details dial *455#

2 Options to Register:
By yuMobile Authorized Agent Visit a yuMobile Agent with your original ID
Self-registration Dial *444#

VALIDATION/AUTHENTICATION of your details after Self Registration
After self-registration the customer is to visit an Authorized yuMobile Retailer with his/her identification document for verification and validation. The authorized yuMobile Retailer will validate the ID against the details entered during self-registration.

SIM registration should be done before 31 December 2012.
DO NOT WAIT FOR THE LAST MINUTE.
Register TODAY to avoid disconnection!!!!

Register your details now by visiting your nearest yu dealer. If you don't register within the stipulated period, your number will be blocked.

Please download yu sim registration form

Kindly print out, fill in and attach a copy of acceptable Identification. Visit the nearest yu outlet and present your documents to complete the registration process.

Locate yu sim registration outlets near you

Q1) What is subscriber registration?

Subscriber registration is the process of recording personal details of a subscriber by a communications service provider. Such details shall include the phone number, name, date of birth, gender, address (postal and/or physical address), alternative telephone contacts, if available, and number of the Identification Document used, including the National Identity Card or any other acceptable identification document e.g. a passport.

Q2) Why subscriber registration?

Subscriber registration is aimed at safeguarding the public against acts of insecurity including the widespread threats posed by terrorism; drug trafficking, money laundering, extortion, fraud, hate messages, and incitement that are now widespread around the world.
The registration exercise is being carried out pursuant to a Government Directive issued on 20th July 2009 requiring every communications service subscriber in the country to register his or her SIM card.

Q3) Information collected?

Does information collected during Subscriber Registration suffice for all services provided by a service provider?

Not necessarily. Each Service provider will advise on additional information or requirements for subscription to their services/products where necessary.

Q4) How will the registration of a subscriber who is a ‘minor’ be facilitated?

A minor shall need to be accompanied by an adult who has the relevant identification documents to purchase and register as the owner of the SIM card. The minor shall only be registered as the subscriber using the SIM card. Once the minor attains the age of 18, the adult under whose name the SIM card is registered, will be at liberty to change the registration to be in the name of the young adult.

Q5) Do I need to produce any documentation for verification?

For Kenya Nationals, any of the following documents (IN ORIGINAL FORM) shall be required:-
(a) Original National Identity Card; or
(b) Original and valid Passport.
(c) Driving Licence
(d) Military Identity Card
(e) Letter from a Government Official/Civil Servant (such as Chief/DO/DC)
(f) Student Card from an accredited educational institution

Q6) How do i register my details?

You can register online by giving the details to the agent on line 100

You can self-register by dialing *444#, then visit a yuMobile retailer with your ID for validation.

Q7) Where can i go for SIM card registration?

You can self-register by dialing *444#, then visit any yuMobile retailer countrywide with your ID for validation

Q8) What are the requirements for registration?

A copy of your ID card or any other acceptable document as per the guidelines
* Full names
* Gender
* Identification document number
* Telephone number
* Postal address
* Physical address
* Date of birth
* Alternative number

Q9) Can i register more than 1 SIM card?

Yes you may.

Q10) Under what circumstances would you give out my details to any caller?

We do not give out customer details to any caller who requests for them. However, the same can only be given to the Police or any such authority by official request for purposes of investigations, as required by the law.

Q11) What documents are required for verification in case of foreigners?

Foreigners seeking registration of SIM cards shall be required to present any of the following documents (IN ORIGINAL FORM)::-
(a) Original Work Permit Identification Card;
(b) Original Passport; or
(c) Original Alien Card.
(d) Original National Identity Card issued by parent country
(e) A valid Driving Licence

Q12) What documents are required of corporate persons and statutory bodies?

What documents are required for verification of subscribers who are corporate persons and statutory bodies?

For corporate persons and Statutory bodies, certified copies of the following documents shall be used for verification:
(a) Certificate of incorporation;
(b) Certificate of Registration; or
(c) Enabling legislation or Gazette notice

Q13) How secure and confidential is the data collected by service providers?

The service provider has the obligation of ensuring that the information collected from subscribers is kept secure, confidential and not tampered with. The information collected shall NOT be disclosed to any person unless as required by any written law.

You are advised to register with your service provider as soon as possible. The deadline for registration is 30th July 2010. By failing to register, you are jeopardizing Government efforts at stamping out incidences of crime perpetuated through mobile phone handsets, and by extension putting yourself at risk. It is, therefore, in your interest to register your SIM card (s). The Government is in the process of putting the law in place that will require service providers to suspend service (disconnect your line) if you have not registered your SIM card.