SIM Card Registration


A Government directive now requires that ALL cellular phone numbers MUST be registered. This includes lines belonging to children under the age of 18 and SIM cards used in yuMobile modems or any other data devices such as iPads, iPhones and Tablets.

We have simplified to process for you;

To check the status of your registration dial *444#

To Register or change registration details:
- Visit a yuMobile Relationship Center, Yu retailer or any Nakumatt outlet with your original ID

Subscriber registration is the process of recording personal details of a subscriber by a communications service provider. Such details shall include the phone number, name, date of birth, gender, address (postal and/or physical address), alternative telephone contacts, if available, and number of the Identification Document used, including the National Identity Card or any other acceptable identification document e.g. a passport.

Subscriber registration is aimed at safeguarding the public against acts of insecurity including the widespread threats posed by terrorism; drug trafficking, money laundering, extortion, fraud, hate messages, and incitement that are now widespread around the world.
The registration exercise is being carried out pursuant to a Government Directive issued on 20th July 2009 requiring every communications service subscriber in the country to register his or her SIM card.

Does information collected during Subscriber Registration suffice for all services provided by a service provider?

Not necessarily. Each Service provider will advise on additional information or requirements for subscription to their services/products where necessary.

A minor shall need to be accompanied by an adult who has the relevant identification documents to purchase and register as the owner of the SIM card. The minor shall only be registered as the subscriber using the SIM card. Once the minor attains the age of 18, the adult under whose name the SIM card is registered, will be at liberty to change the registration to be in the name of the young adult.

For Kenya Nationals, any of the following documents (IN ORIGINAL FORM) shall be required:-
(a) Original National Identity Card; or
(b) Original and valid Passport.
(c) Driving Licence
(d) Military Identity Card
(e) Letter from a Government Official/Civil Servant (such as Chief/DO/DC)
(f) Student Card from an accredited educational institution

To Register or change registration details:
- Visit a yuMobile Relationship Center, Yu retailer or any Nakumatt outlet with your original ID

Find a yuMobile Relationship Center:

A copy of your ID card or any other acceptable document as per the guidelines
* Full names
* Gender
* Identification document number
* Telephone number
* Postal address
* Physical address
* Date of birth
* Alternative number

We do not give out customer details to any caller who requests for them. However, the same can only be given to the Police or any such authority by official request for purposes of investigations, as required by the law.

Foreigners seeking registration of SIM cards shall be required to present any of the following documents (IN ORIGINAL FORM)::-
(a) Original Work Permit Identification Card;
(b) Original Passport; or
(c) Original Alien Card.
(d) Original National Identity Card issued by parent country
(e) A valid Driving Licence

What documents are required for verification of subscribers who are corporate persons and statutory bodies?

For corporate persons and Statutory bodies, certified copies of the following documents shall be used for verification:
(a) Certificate of incorporation;
(b) Certificate of Registration; or
(c) Enabling legislation or Gazette notice

The service provider has the obligation of ensuring that the information collected from subscribers is kept secure, confidential and not tampered with. The information collected shall NOT be disclosed to any person unless as required by any written law.

You are advised to register with your service provider as soon as possible. The deadline for registration is 30th July 2010. By failing to register, you are jeopardizing Government efforts at stamping out incidences of crime perpetuated through mobile phone handsets, and by extension putting yourself at risk. It is, therefore, in your interest to register your SIM card (s). The Government is in the process of putting the law in place that will require service providers to suspend service (disconnect your line) if you have not registered your SIM card.

All changes in ownership of the line should be reported to the relevant service to facilitate update of the SIM card registration details.

No, you do not need to register as we already have most of your registration details. To activate your account, dial *626# and you will receive an sms shortly notifying you that your yuMobile number has been registerd.

No, we do not have that currently.